In this episode, we sit down with Idir Ouhab, a solution engineering leader at n8n, to dive deep into how AI and automation are reshaping the way we work. We go beyond the hype, sharing hands-on examples of automating repetitive SE tasks, improving CRM hygiene, and extracting actionable insights from every customer call. Idir reveals how even simple automations can free up time, boost quality, and help SEs stay ahead—without sacrificing the human touch. We explore practical workflows, from Slack-powered AI bots that answer sales team questions, to systems that turn call transcripts into product gap reports and CRM updates. If you’ve ever felt bogged down by manual follow-ups or prepping for back-to-back meetings, this episode is packed with ideas you can start using today. Tune in and see what’s possible when solution engineers put automation to work. Idir on LinkedIn - https://www.linkedin.com/in/idirouhab/ ---------- 👥 PreSales Leader Community: https://serockstars.com/community 🔗 Alle anderen Links: https://paths.to/presales 👍 Viel Spaß & Inspiration beim Zuhören wünschen dir Jan & Tim Kapitel: (00:00:00) Welcome, Guest Introduction, and the Rise of AI Automation (00:02:28) Why Solution Engineers Should Care About Automation (00:08:27) Building Internal AI Bots: The Einstein Slack Example (00:17:59) Automating Follow-Ups and Product Gap Tracking (00:27:24) CRM Hygiene and Automating Sales Documentation (00:33:23) Org Lens: Automated Desk Research for Customer Insights (00:44:52) Getting Started: Practical Steps for Automation Adoption (00:47:17) Outro and Final Thoughts