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Deep diving into the emerging, exciting and pivotal role that is Product Operations. One podcast at a time.
Customer Centricity & Product Ops | Kaitlyn Melo, Faire
Product Ops Podcast
31 minutes 11 seconds
4 years ago
Customer Centricity & Product Ops | Kaitlyn Melo, Faire
Kaitlyn Melo, the Product Ops Lead at Faire, joins me on POP this week to talk about how she leveraged her background in customer experience to bring customer centricity directly to product teams! Listen in to find out how Kaitlyn developed a Voice of Customer (VOC) programme for Faire against the backdrop of rapid scaling and the need for instant knowledge transfer. A good episode with lots of practical advice for anyone in product or product ops currently facing a similar challenge.
Product Ops Podcast
Deep diving into the emerging, exciting and pivotal role that is Product Operations. One podcast at a time.
