In this episode, I am so excited to share this with you because today I’m joined by someone many of you already know and love, the incredible Jools. Jools is a colour specialist, educator for Goldwell Global, long-time salon owner and all-round big personality in the hair industry. She’s travelled the world teaching, she’s juggled more creative projects than most of us could imagine, and yes… she’s also the actual mascot for the Brisbane Broncos. But today’s conversation isn’t about the glossy highlight reel. It’s about the real stuff. The stuff you only talk about once you feel safe enough to say, “I need help.” We'll talk about: • What life in the salon truly looked like before we started working together the, overwhelm, the chasing-your-tail, the feeling of loving the work but dreading the business side. • Why she reached out (“I think my first message literally said: I need help.”) • How years of carrying things alone, including the shame of a painful past business experience, shaped the way she approached her salon • The mindset shifts that changed everything including stepping out of chaos, creating structure, and redefining what “success” needed to look like for her next season of life Jools story is one so many of you will resonate with, especially if you’re amazing at what you do… but secretly avoiding the business decisions that feel too heavy, too confusing, or too overwhelming to face on your own. Her honesty is brave, refreshing, and exactly why I love these Client Files episodes they remind us that behind every thriving salon owner is a human who’s had to do the inner work and the business work. This conversation is warm, real, funny and such a powerful reminder that you can rewrite your story at any stage of your career. Enjoy this one it’s special. Looking for help to transform your business into the thriving, profitable business you know it could be? Book a Discovery Call with Laura here www.laurajohagan.com/book-call Ready to Prosper and Profit? Let's dive in. Loving the podcast? If this podcast is providing value to you, please leave a 5-star review. Connect with Laura Website: www.laurajohagan.com Email: hello@laurajohagan.com Instagram: www.instagram.com/laurajohagan