Psycho Hospitality: Behavioral Insights for Luxury Hospitality flips the script on traditional guest experiences, revealing the psychology behind what makes a stay truly unforgettable.
Hosted by applied creativity and hotel marketing experts Kim Bagayawa and Mike Dell of The Essential Hotelier, along with behavioural science whiz George Quicksmith of Quicksmith Consulting, we dive headfirst into the art and science of high-end hospitality.
We believe that while hotels compete fiercely on tangible luxuries—beds can only be so soft, desserts so sweet, and infinity pools so ... infinite — the next level of luxury lies in the mind.
From the Peak-End Rule to Loss Aversion & Uncertainty, we decode the principles that get inside guests' heads. Each episode explores how a deep understanding of human behaviour can elevate hospitality from good to mind-blowing, transforming simple stays into extraordinary experiences.
If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.
Because it's not just hospitality, it's Psycho Hospitality.
Subscribe to Psycho Hospitality wherever you get your podcasts.
Hosted on Acast. See acast.com/privacy for more information.
Psycho Hospitality: Behavioral Insights for Luxury Hospitality flips the script on traditional guest experiences, revealing the psychology behind what makes a stay truly unforgettable.
Hosted by applied creativity and hotel marketing experts Kim Bagayawa and Mike Dell of The Essential Hotelier, along with behavioural science whiz George Quicksmith of Quicksmith Consulting, we dive headfirst into the art and science of high-end hospitality.
We believe that while hotels compete fiercely on tangible luxuries—beds can only be so soft, desserts so sweet, and infinity pools so ... infinite — the next level of luxury lies in the mind.
From the Peak-End Rule to Loss Aversion & Uncertainty, we decode the principles that get inside guests' heads. Each episode explores how a deep understanding of human behaviour can elevate hospitality from good to mind-blowing, transforming simple stays into extraordinary experiences.
If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.
Because it's not just hospitality, it's Psycho Hospitality.
Subscribe to Psycho Hospitality wherever you get your podcasts.
Hosted on Acast. See acast.com/privacy for more information.
Welcome to Psycho Hospitality, the podcast where we explore the fascinating world of guest experiences through the lens of creativity and behavioural insights.
In this podcast, host Kim Bagayawa (The Essential Hotelier), creative strategist Mike Dell (The Essential Hotelier), and behavioural science expert George Quicksmith (Quicksmith Consulting) give you a sneak peek into how behavioural science shapes luxury hospitality.
Discover why the smallest details—like a poolside popsicle hotline or a hot water bottle at turndown service—can create disproportionately powerful memories. Learn how principles like the Peak-End Rule, Cognitive Overload, and Status help hotels craft standout experiences.
Whether designing seamless booking processes or adding meaningful surprises, this podcast uncovers how understanding guest behaviour can transform your hospitality game.
If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.
Because it's not just hospitality, it's Psycho Hospitality.
Subscribe wherever you get your podcasts.
Hosted on Acast. See acast.com/privacy for more information.