In this conversation, Mo and Paul discuss the challenges of navigating tax season, the evolving nature of client engagements, and the generational shifts in client expectations. They explore the role of meetings in client relationships, emphasizing the need for effective communication and understanding client dynamics. The discussion highlights the importance of adapting to new client behaviors and the necessity of balancing traditional practices with modern expectations.

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  Navigating tax season can be challenging but rewarding.
• Younger clients often prefer electronic communication over in-person meetings.
• Generational shifts are changing client expectations in the tax industry.
• Meetings should focus on knowledge transfer rather than routine tasks.
• Clients today are more dismissive of their financial responsibilities.
• Effective communication is key to understanding client needs.
• Legacy clients may require different engagement strategies than new clients.
• The role of technology in client interactions is increasingly important.
• Firms must adapt to changing client dynamics to remain competitive.
• Team collaboration is essential in managing client relationships.

Keywords: tax season, client engagement, generational shifts, meetings, client dynamics, tax returns, electronic communication, legacy clients, firm culture, client expectations