Ever face a late-stage design decision where your gut says “maybe,” finance says “no,” and the schedule says “hurry”? We unpack a simple way to make those calls with more clarity: using expected value to connect confidence, upside, and downside into one sober view of net benefit. No jargon, no spreadsheets required—just a clear framework that helps you see when a $50,000 test buys real certainty, and when the right move is to ship. Still, numbers don’t get the final say. The goal isn’t...
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Ever face a late-stage design decision where your gut says “maybe,” finance says “no,” and the schedule says “hurry”? We unpack a simple way to make those calls with more clarity: using expected value to connect confidence, upside, and downside into one sober view of net benefit. No jargon, no spreadsheets required—just a clear framework that helps you see when a $50,000 test buys real certainty, and when the right move is to ship. Still, numbers don’t get the final say. The goal isn’t...
QDD Redux: Prioritizing Customer Satisfaction in Product Design (the Kano Model)
Quality during Design
18 minutes
3 months ago
QDD Redux: Prioritizing Customer Satisfaction in Product Design (the Kano Model)
How do you balance customer wants with project constraints? If your customer-facing teammates are saying our customers want this, that and the other thing, which ones do we prioritize over others? Not all features are equal in the eyes of our customers. And not all features are value-added, either. In this episode, we delve into how to prioritize customer wants using the powerful Kano Model, a tool that maps customer satisfaction against the implementation of product features. You'll learn...
Quality during Design
Ever face a late-stage design decision where your gut says “maybe,” finance says “no,” and the schedule says “hurry”? We unpack a simple way to make those calls with more clarity: using expected value to connect confidence, upside, and downside into one sober view of net benefit. No jargon, no spreadsheets required—just a clear framework that helps you see when a $50,000 test buys real certainty, and when the right move is to ship. Still, numbers don’t get the final say. The goal isn’t...
