Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.
Learn more about the CQI
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.
Learn more about the CQI

Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the show to expose how outdated habits (Friday Pie) are still shaping food safety culture. From her early days scrubbing tins in 1984 to leading national campaigns, Caitlin shares hard-won insights on risk, regulation, and why quality is more than a paper trail. If you've ever questioned what’s really going on behind the kitchen door—this episode is your backstage pass.