Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.
Learn more about the CQI
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.
Learn more about the CQI
In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how understanding the human brain can transform change management. From building trust and psychological safety to navigating uncertainty and embracing AI, they share practical insights for leaders and quality professionals. Discover how neuroscience-backed strategies and empathy-driven leadership can make improvement initiatives more engaging, effective, and sustainable.