What if the best thing about your work… is you? In this episode, Denzil reflects on how a personal memory (and a conversation with Destin from Jane App) reframed how she thinks about the relationship between who we are and what we do. Destin’s story about how her grandmother’s illness led her into nonprofit work and, eventually, to a career in community building reminded Denzil of something important: The personal parts of us don’t need to be tucked away from our professional lives. In fact, ...
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What if the best thing about your work… is you? In this episode, Denzil reflects on how a personal memory (and a conversation with Destin from Jane App) reframed how she thinks about the relationship between who we are and what we do. Destin’s story about how her grandmother’s illness led her into nonprofit work and, eventually, to a career in community building reminded Denzil of something important: The personal parts of us don’t need to be tucked away from our professional lives. In fact, ...
Do you freeze at the front desk? Strategies for front desk staff
Radio Front Desk
4 minutes
3 months ago
Do you freeze at the front desk? Strategies for front desk staff
What do you reach for when things get tense? In this episode, Denzil opens up about what happens when pressure hits, like a tough phone call or a frustrated patient, and her brain suddenly goes blank. (Been there?) She reflects on a conversation with her colleague Meghan Menzel, Jane App’s Training Lead and a longtime clinic front desk pro, about the high-stress moments that come with the job — and how to find your footing when your nervous system is spinning. Denzil shares some thought...
Radio Front Desk
What if the best thing about your work… is you? In this episode, Denzil reflects on how a personal memory (and a conversation with Destin from Jane App) reframed how she thinks about the relationship between who we are and what we do. Destin’s story about how her grandmother’s illness led her into nonprofit work and, eventually, to a career in community building reminded Denzil of something important: The personal parts of us don’t need to be tucked away from our professional lives. In fact, ...
