Many law firms and corporate legal teams were still embroiled in questions such as: "are documents signed using e-signatures binding?". E-signatures provide an interesting example of where technology existed to improve a legal process in dire need of improvement but was held back due to a lack of incentives, not only in Latam but also in the UK and Europe. Jack Shepherd is the Legal Practice Lead at iManage, where he improves legal practices by focusing on client needs and motivations and finds realistic strategies to help users get the most out of legal services and legal technologies.