In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business. Join the discussion to explore: Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering a...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business. Join the discussion to explore: Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering a...
The Rebel Paradox: Redefining Leadership in a Post-Traumatic World (March 15, 2023)
Rebels With A Heart
58 minutes
2 years ago
The Rebel Paradox: Redefining Leadership in a Post-Traumatic World (March 15, 2023)
How do leaders tackle all of today’s headwinds? For starters, leaders face a highly-competitive talent landscape, an exhausted, burned-out workforce with mental health at the forefront, along with the incessant pressure to continuously control costs in a (potential) economic downturn. At the same time, the demand for leadership development has never been greater.Listen in to hear the inside track on how to show up and show care for your people, as well as how to always remain purpose-driven, ...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business. Join the discussion to explore: Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering a...
