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Driving Digital Retail at Scale: Loblaw’s EVP & CDO Lauren Steinberg on Customer Experience Transformation
Remarkable Retail Podcast
53 minutes 28 seconds
2 months ago
Driving Digital Retail at Scale: Loblaw’s EVP & CDO Lauren Steinberg on Customer Experience Transformation
Lauren Steinberg, Loblaw's EVP & Chief Digital Officer discusses the transformation journey at Canada’s largest retailer. Lauren shares how Loblaw is integrating AI, loyalty, and retail media to create seamless customer experiences, while shaping the future of personalization. In the weekly news of the week segment the hosts unpack tariffs, inflationary pressures, RH’s bold reinvention, and Sam’s Club’s digital leap.