Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.
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Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.
Host Kevin Brown continues his conversation with Marty from Martin’s Tire & Service in Part 2 of this deep dive into Advanced Driver Assistance Systems (ADAS) calibration. Marty breaks down the hefty financial investments required for equipment and training, emphasizing the need to set proper pricing to stay profitable. He critiques competitors offering free calibrations, calling out the unsustainability of such practices, and highlights strategies like charging research fees to improve insurance communication and reduce disputes.The conversation shifts to better workflows, from charging $180 estimate fees to using tools like Revv for OEM-guided calibrations. Marty and Kevin discuss the pitfalls of rushed repairs, the importance of pre-alignment checks, and partnerships between body shops and service providers to share costs and boost efficiency.Marty also tackles common ADAS missteps, from misaligned sensors to radar malfunctions, stressing manufacturer procedures and staff training to get it right. He shares hard-earned insights on managing customer expectations, justifying premium pricing, and collaborating with smaller shops to stay competitive in a market dominated by large chains.This episode is packed with practical advice for tackling ADAS challenges while keeping your repair business ahead of the curve.
00:00 Introduction to ADAS00:31 Investing in Equipment01:05 Navigating Insurance Challenges02:13 The Importance of Accurate Estimates03:11 Charging for Calibration Services04:55 Building Partnerships with Body Shops06:33 The Role of Technology in Repairs08:14 Understanding Calibration Requirements09:12 Common Calibration Misunderstandings10:00 Real-World Calibration Challenges12:35 The Importance of Following Procedures14:00 Customer Education and Communication16:00 The Evolution of Automotive Technology18:00 Calibration in High-End Vehicles20:11 Liability and Documentation22:00 Customer Expectations and Education24:00 Augmented Reality and Calibration25:40 Maintenance and Injector Cleaning27:00 Tesla Calibration and Liability Concerns29:30 Documentation and Customer Communication32:00 Handling Customer Complaints36:00 The Future of ADAS and Calibration40:00 The Business of Auto Repair45:00 Value Proposition in Auto Repair52:00 Collaboration and Networking in the Industry
Repair Shop Reckoning
Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.
