Retention Roadmap: Navigating Service Success for New Car Dealerships
Bill Springer
40 episodes
4 days ago
There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers.
Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit.
That’s exactly what you’ll get from Retention Roadmap with Bill Springer.
Bill is a seasoned expert in dealership customer retention, service marketing, and customer experience. In this podcast, you’ll get actionable insights, industry best practices, and real-life success stories from Bill, along with other industry experts.
Each episode is designed to equip you with the knowledge and tools you need to enhance customer retention, improve employee productivity, and drive profitability.
If you’re ready for that, subscribe now and start transforming your dealership.
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers.
Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit.
That’s exactly what you’ll get from Retention Roadmap with Bill Springer.
Bill is a seasoned expert in dealership customer retention, service marketing, and customer experience. In this podcast, you’ll get actionable insights, industry best practices, and real-life success stories from Bill, along with other industry experts.
Each episode is designed to equip you with the knowledge and tools you need to enhance customer retention, improve employee productivity, and drive profitability.
If you’re ready for that, subscribe now and start transforming your dealership.
What U.S. Dealers Can Learn from Australian Fixed Ops
Retention Roadmap: Navigating Service Success for New Car Dealerships
28 minutes
1 month ago
What U.S. Dealers Can Learn from Australian Fixed Ops
Most dealers still treat retention as something you worry about after a customer disappears. But some OEMs and dealers are already experimenting with a playbook built on predictive data, subscription-style benefits, and emotional convenience that keeps customers from drifting away in the first place.
In this episode, sponsored by DriveSure, you’ll hear how shifting from reactive reminders to proactive, value-rich programs can help your dealership hold onto more customers for longer. Michael Johnson, Director of Customer Success for Infomedia in the Asia-Pacific (APAC) region, shares what he’s seeing across some of the most competitive and innovative automotive markets in the world. Drawing on experience with multiple OEMs and service technology platforms, Michael walks through the real forces shaping service retention in 2025 and 2026, where the biggest defect points are today, and how “preemptive care” and emotional convenience are becoming the new battleground.
What we discuss in the episode:
Why retention is shifting from reactive reminders to preemptive care built on connected vehicle data and predictive maintenance
How emotional convenience matters more than extended hours or fancy amenities
What Australia’s service-activated roadside programs and fixed-price servicing can teach U.S. dealers about keeping customers past warranty
Ways OEMs and dealers can share data and design programs that create clear value on both sides of the relationship
Three big opportunities ahead: practical AI in the workshop, “service loyalty indexing,” and subscription-style service ecosystems that lock in long-term loyalty
Resources from this episode:
Explore Infomedia
Social Media:
Connect with Michael on LinkedIn
Connect with Bill on LinkedIn
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Retention Roadmap: Navigating Service Success for New Car Dealerships
There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers.
Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit.
That’s exactly what you’ll get from Retention Roadmap with Bill Springer.
Bill is a seasoned expert in dealership customer retention, service marketing, and customer experience. In this podcast, you’ll get actionable insights, industry best practices, and real-life success stories from Bill, along with other industry experts.
Each episode is designed to equip you with the knowledge and tools you need to enhance customer retention, improve employee productivity, and drive profitability.
If you’re ready for that, subscribe now and start transforming your dealership.
