Send us a text Productivity Pulse Episode 1 Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights We dig into why efficiency swings across sites, how that volatility hurts peak service, and what workload models can do to stabilise performance. We also show how role drift reduces leadership time and how structured interviews add a 360 view that turns data into action. • Variable efficiency index ...
All content for ReThink Productivity Podcast is the property of ReThink Productivity and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us a text Productivity Pulse Episode 1 Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights We dig into why efficiency swings across sites, how that volatility hurts peak service, and what workload models can do to stabilise performance. We also show how role drift reduces leadership time and how structured interviews add a 360 view that turns data into action. • Variable efficiency index ...
The Power of Micro-Feedback: How HappyOrNot Transforms Customer Experience
ReThink Productivity Podcast
28 minutes
4 months ago
The Power of Micro-Feedback: How HappyOrNot Transforms Customer Experience
Send us a text Tim Waterton, CRO at HappyOrNot, shares how their iconic smiley face terminals pioneered the micro-feedback approach that has collected over 2 billion pieces of customer feedback across 4,000 brands in 100+ countries. Their in-the-moment data collection method delivers higher response rates and more actionable insights than traditional surveys. • HappyOrNot started with simple four-button terminals and has evolved to include tablet kiosks, digital options, and intelligent signa...
ReThink Productivity Podcast
Send us a text Productivity Pulse Episode 1 Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights We dig into why efficiency swings across sites, how that volatility hurts peak service, and what workload models can do to stabilise performance. We also show how role drift reduces leadership time and how structured interviews add a 360 view that turns data into action. • Variable efficiency index ...
