In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels.
Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore:
- The future of loyalty programs
- Dynamic pricing and personalized offers
- Collecting and leveraging customer feedback
- Using connectivity and data to drive smarter merchandising
Learn how to turn customer expectations into opportunities.
🎧 Listen now and rethink your retail strategy.
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In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels.
Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore:
- The future of loyalty programs
- Dynamic pricing and personalized offers
- Collecting and leveraging customer feedback
- Using connectivity and data to drive smarter merchandising
Learn how to turn customer expectations into opportunities.
🎧 Listen now and rethink your retail strategy.
Crafting Luxury, Connection, and Intelligent Growth
RETHINK RETAIL
7 minutes 8 seconds
1 month ago
Crafting Luxury, Connection, and Intelligent Growth
How does a century-old luxury lingerie brand balance craftsmanship, connection, and cutting-edge technology?
In this Rethink Retail episode, Cathy McCabe, CEO of Proximity, sits down with Marianna Satanas, President of Hanro USA, to explore how timeless values can drive modern transformation.
They discuss:
- Turning heritage and craftsmanship into a modern customer experience
- How human connection still defines true clienteling in luxury
- Why authenticity and personalization matter more than ever
- Using AI to empower teams and give customers real choice
- How sustainability, quality, and emotional value shape buying behavior today
RETHINK RETAIL
In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels.
Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore:
- The future of loyalty programs
- Dynamic pricing and personalized offers
- Collecting and leveraging customer feedback
- Using connectivity and data to drive smarter merchandising
Learn how to turn customer expectations into opportunities.
🎧 Listen now and rethink your retail strategy.
