Jaquie Scammell: The 5D of Exceptional Customer Service

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REV UP Rebellion

Abbie White

86 episodes

2 weeks ago

This isn’t business as usual. It’s a full-on uprising. The REV UP Rebellion is the podcast for bold revenue leaders and teams ready to break free from outdated playbooks and rewrite the rules of growth. Each episode features unfiltered conversations with top-performing leaders and real-world experts—delivering battle-tested insights you can actually use. You’ll walk away with practical strategies to sharpen your edge, ignite team performance, and drive serious results in a fast-moving, AI-powered world. Mediocrity has no place here. Join the rebellion.

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Jaquie Scammell: The 5D of Exceptional Customer Service

REV UP Rebellion

55 minutes 51 seconds

1 year ago

Jaquie Scammell: The 5D of Exceptional Customer Service

In this episode of the Redefining Sales podcast, we're excited to have Jaquie Scammell, Australia’s leading expert in Customer Service, a sought-out speaker, author, Founder and CEO of ServiceQ, helping organisations reimagine the future of service through mindsets and behaviours. Her work is based not just on theory but also 35 years of customer service experience translated to practical tools for individuals to take and apply.

Jaquie is passionate about developing service leaders and partnering with organisations to ignite transformative customer service behaviours that stick.

In this episode, we delve into:

How every part of your business impacts the customer experience.

Jaquie's five dimensions of service framework for delivering exceptional customer service.

Practical steps that any organisation can implement to raise their service standards.

Explore how AI and automation are reshaping service, and how to maintain the human touch in the digital age.

Tips for getting started on improving your business’s customer service.

Learn how to maintain consistency and quality across large organisations and multi-site operations.

Whether you're a small business or a large organisation, this episode is packed with actionable steps to take your customer service to the next level.

►5D Leadership Diagnostic: https://servicemastery.serviceq.co/5dleadership

Check out Jaquie:

► LinkedIn: https://www.linkedin.com/in/jaquiescammell/

► Website: https://jaquiescammell.com/

► Book Weblink: https://5dservice.com.au/  

► Instagram: www.instagram.com/jaquiescammellofficial/  

Connect with Abbie on:

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/

► Website: https://www.abbiewhite.com.au/

► Subscribe to Sales REV UP

Follow Sales Redefined on:

► LinkedIn: https://www.linkedin.com/company/salesredefined/

► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ

Enjoyed this episode and want more?

Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast