How Do You Handle Tech Emergencies Over Christmas? (2025/650)

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Rise and Shine: Your Daily Dose Of Business Tech Inspiration

Ask Charly Leetham

662 episodes

2 days ago

Where small business tech meets plain English. Charly Leetham brings decades of hands-on experience helping business owners harness technology - without drowning in jargon or wasting time on fluff. Whether you're a DIY'er trying to make sense of your website, emails, or software, or you just want to know if your IT team is talking sense, this podcast is for you. Each episode is packed with practical advice, real-world tips, and insights from the trenches. If you've ever thought, "There’s gotta be a better way to do this tech stuff" - you’re right. Charly is here to show you how.

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How Do You Handle Tech Emergencies Over Christmas? (2025/650)

Rise and Shine: Your Daily Dose Of Business Tech Inspiration

14 minutes 27 seconds

1 month ago

How Do You Handle Tech Emergencies Over Christmas? (2025/650)

Managing technology failures during the holiday season can be stressful for business owners trying to disconnect and spend time with family. When your website goes down on Christmas Day or a client cannot access critical systems, knowing how to prioritise and respond appropriately can save both your sanity and your business reputation. Understanding the difference between truly urgent issues and those that simply feel urgent is essential for maintaining healthy boundaries whilst still protecting your business interests.

In this episode, Charly covers:

✅ The four key questions to determine if a tech issue is genuinely urgent and important versus merely annoying

📌 How to distinguish between completely blocked clients and those who are simply inconvenienced

🔗 Creating an emergency contact list with critical access information before the holidays begin

🛡️ Security issues that require immediate attention regardless of the date

✅ Communicating effectively with clients when problems arise during your break

📌 Knowing when to actually interrupt your holiday and when issues can wait

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Paradise Found is covered under Creative Commons.

"Paradise Found"

Kevin MacLeod (incompetech.com)

Licensed under Creative Commons: By Attribution 3.0

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