When a qualification is cancelled, it’s not just a formality—it unravels time, trust, and opportunity. We take you inside the mechanics of ASQA’s qualification cancellations and draw a straight line from weak assessment systems to real‑world harm for students, employers, and the public. No scare tactics, just a clear look at what goes wrong and a practical path to getting it right. We break down the patterns that appear again and again across published cases: invalid or generic evidence that...
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When a qualification is cancelled, it’s not just a formality—it unravels time, trust, and opportunity. We take you inside the mechanics of ASQA’s qualification cancellations and draw a straight line from weak assessment systems to real‑world harm for students, employers, and the public. No scare tactics, just a clear look at what goes wrong and a practical path to getting it right. We break down the patterns that appear again and again across published cases: invalid or generic evidence that...
Complaint = Audit: Building a Bulletproof Response Process
RTO Superhero 🎙️ Empowering RTOs to Thrive!
9 minutes
4 months ago
Complaint = Audit: Building a Bulletproof Response Process
In this crucial episode, Angela Connell-Richards sheds light on one of the fastest-growing audit triggers under the 2025 Standards: complaints. Even one unresolved student complaint can lead to a full ASQA investigation—so how you respond matters more than ever. Key points discussed: ✅ How ASQA uses complaints to trigger audits ✅ What makes a compliant, defensible response process ✅ How to train your team to handle feedback and escalation ✅ What documentation you must ...
RTO Superhero 🎙️ Empowering RTOs to Thrive!
When a qualification is cancelled, it’s not just a formality—it unravels time, trust, and opportunity. We take you inside the mechanics of ASQA’s qualification cancellations and draw a straight line from weak assessment systems to real‑world harm for students, employers, and the public. No scare tactics, just a clear look at what goes wrong and a practical path to getting it right. We break down the patterns that appear again and again across published cases: invalid or generic evidence that...
