In this episode of the SaaS Operators Podcast, we sat down with Bar Bruhis, Kno’s General Manager, to look at how actual operators today are stepping in when a founder stops running the day to day but stays in the driver's seat.
We talk about how accountability increases when the founder steps back, how and why Bar specifically is pushing execution while Jeremiah maintains the long-term vision.
Bar breaks down why innovation slowed at Kno, how shiny-object syndrome sneaks into robust SaaS products, and how being part of a public company portfolio creates a completely different incentive structure than a VC-backed startup.
He also explains how Kno is rebuilding velocity by choosing one big bet, NPS, instead of half building ten features at once.
We talk about the differences between founders and operators again, why founders can lack confidence in outside CEOs, how incentives shape culture, and how comfort quietly kills urgency. The episode ends with a tactical look at focus, accountability, and the operating shifts needed to turn an robust, reliable and highly valued software for what it is today, into an innovative one without burning out the team.