In this episode recorded just before the Christmas break, Phil and Jamie share a methodology for listening that can literally transform conversations. They give demonstrations and outline exactly how to do it, even if you've never tried any coaching tools before. Give it a shot with your friends and family and see what happens with the quality of your communication!

Jamie and Phil were trained by the Co-active Training Institute and the tool they discus in today's show features in their curriculum, if you want to train to be a masterful coach, then CTI is the gold standard.

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