Stay connected to SAP Learning! Listen to SAP moderators and experts and get the latest insights and updates to help you reach your learning goals and certifications. "learning.sap.com" and SAP Learning Hub are the digital solutions to acquire the SAP software skills you need, anytime, anywhere, in the style and formats that work best for you.
All content for SAP Learning Insights is the property of SAP SE and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Stay connected to SAP Learning! Listen to SAP moderators and experts and get the latest insights and updates to help you reach your learning goals and certifications. "learning.sap.com" and SAP Learning Hub are the digital solutions to acquire the SAP software skills you need, anytime, anywhere, in the style and formats that work best for you.
Techture – Emotional Intelligence – How to master costumer management?
SAP Learning Insights
40 minutes 43 seconds
1 year ago
Techture – Emotional Intelligence – How to master costumer management?
Customer Success is a new way of managing customers. In this episode, we explore how to prepare for a role as an advisor who supports customers throughout their entire journey. Our guests are Directors Solution Customer Success Yunus Eren and Martin Reichmann. They discuss the importance of personal emotions and empathy, including how to understand another person's perspective. They also talk about personal growth, self-awareness, and building self-confidence. Finally, they share tips for handling difficult situations and resolving conflicts.
SAP Learning Insights
Stay connected to SAP Learning! Listen to SAP moderators and experts and get the latest insights and updates to help you reach your learning goals and certifications. "learning.sap.com" and SAP Learning Hub are the digital solutions to acquire the SAP software skills you need, anytime, anywhere, in the style and formats that work best for you.
