What do you learn after 17 years in the disability sector?
In this episode, Sarah Heriot reflects on her journey through support work — from the early days to the major shifts in advocacy, choice, and independent living we see today.
Sarah shares real, lived lessons from working directly with people with disability, watching the sector evolve, and learning what truly creates better outcomes. This is an honest conversation about what’s changed, what’s improved, and what support workers need to hold onto as the sector keeps moving forward.
This episode is for NDIS support workers, independent support workers, providers, and anyone working in disability support who wants perspective, clarity, and grounding from someone who’s been there.
How support work has changed over the past 17 years
Why advocacy and real choice matter more than ever
The shift toward personalised support and independent living
What listening to the people we support actually looks like
Why empowerment leads to stronger outcomes
The importance of continuous learning in support work
The disability sector will keep evolving — but the heart of good support has always stayed the same.
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In this video, we talk about: