What happens when a global retailer like ASOS puts Microsoft Copilot in the hands of its people? In this episode of Scaling with AI, Alex Bacon explores how AI adoption can succeed when non-tech teams lead the change.

Hannah Adams, ASOS’s former Head of Learning and Development, shares how she helped employees embrace Copilot—from early resistance to practical everyday use. She explains what really drives engagement, how to turn sceptics into advocates, and why learning design matters more than technology.

Expect insights on building confidence, embedding AI into real workflows, and making “AI for everyone” a reality. Whether you’re running a small team or scaling an SME, you’ll take away practical lessons to launch your own Copilot rollout without the chaos.

ASOS, Microsoft Copilot, AI adoption, SME leaders, digital transformation — how do non-tech teams make AI work in practice? If you're an SME leader, founder, and manager planning a Copilot rollout or exploring how to embed AI tools into daily work - this episode is a must.

This episode also features a new segment of the show with Ben Lee who is reviewing a new AI tool every episode. This week Ben reviews Tella.