How Allied Digestive’s COO is quietly rebuilding GI from the inside

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Scope Forward

Praveen Suthrum

72 episodes

1 week ago

No one in the medical field is free from the impact of COVID-19, including gastroenterologists. But the pandemic has only accelerated trends that started years ago. In this podcast, Praveen Suthrum interviews leaders in the gastroenterology space. Each episode will take you through different perspectives and help you ask the right questions. Praveen is the President of NextServices and author of Private Equity in Gastroenterology and Scope Forward (both Amazon #1 new releases).

Medicine

Health & Fitness

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Medicine

Health & Fitness

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How Allied Digestive’s COO is quietly rebuilding GI from the inside

Scope Forward

53 minutes 56 seconds

4 months ago

How Allied Digestive’s COO is quietly rebuilding GI from the inside

Allied Digestive Health didn’t just grow—it transformed. COO Sap Sinha takes us behind the scenes of one of GI’s most effective private equity-backed MSOs. Learn how a digital-first mindset, thoughtful change management, and practical AI adoption are setting the new standard for gastroenterology.

Top Insights from interview: *06:05 - Middleware Matters: Build for Integration, Not IsolationInstead of relying on legacy platforms, ADH redesigned its tech foundation with open, modular systems that allow interoperability across workflows—from scheduling to billing to care coordination.07:30 - Don't Rehire—Rethink the ModelPost-COVID staffing challenges created the opportunity to fundamentally reimagine operations. Rather than rebuild the old structure, ADH merged human roles with automation to create a leaner, smarter model.14:37 - Cash First, Innovation FollowsADH began its transformation with revenue cycle automation—an area that directly impacts cash flow. This strategy built internal confidence and funded broader innovation.19:12 - The EMR Interface Is Becoming InvisibleDocumentation is shifting away from keyboards and templates toward real-time, intelligent capture. The clinician's experience is being reimagined—less typing, more presence.26:09 - Incentive Structures Must Evolve for Innovation to ScaleADH’s hybrid compensation model—balancing individual productivity with group success—enabled collective investment in future-ready initiatives.29:02 - AI Agents Are Already Enhancing Clinical OperationsADH uses AI-driven systems that proactively identify gaps in care and initiate outreach—ensuring patients return for needed visits, without burdening staff.33:22 - Change Management Is the Real Tech StackEvery operational upgrade included human considerations: trust-building, role evolution, and reskilling. Technology was introduced with empathy, not disruption.36:50 - The Org Chart of the Future Is Human-AI HybridADH is already moving toward a model where humans work side-by-side with digital assistants—handling everything from appointment scheduling to financial workflows. This shift enables smaller teams to do more, with higher precision.44:34 - GI Leaders Must See Beyond the Exam RoomSap urges GIs to expand their lens: understand the business, engage with systems thinking, and experiment boldly. The world is changing faster than most realize—and GI must not be left behind.

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