In this episode, we meet Emma Lynas and Dr Satya Raghuvanshi, to discuss how Accurx has evolved from a clinical decision support tool for antibiotic prescribing into a comprehensive communication platform for healthcare professionals and patients, facilitating various communication needs, such as sending SMS messages, conducting remote consultations, and managing patient enquiries. It is in 98% practices in England, and has been integrated with the new Vision system for Scotland, and can be used as a tool for total triage as well as for messaging. Accurx’s features include SMS messaging, structured data capture for patient consultations, and collaboration tools for healthcare teams. The platform is able to adapt to different care settings and patient preferences, offering a digital-first approach while supporting traditional communication methods. We discussed potential concerns about overwhelming healthcare practices with increased demand, how to minimise this, emphasizing Accurx's focus on supporting practices in managing their capacity effectively, and also a phased implementation approach, tailored to each practice's readiness and needs, along with the support provided by implementation and support teams. Accurx for Primary Care   Accurx on X. Accurx YouTube channel How to send a pathway to a patient How to send a Florey questionnaire to a patient Accurx: a quick summary of total triage Ivy Medical Group: How an Accurx total triage model has helped staff and patients Register for the SNUG Virtual Members’ Day 2024 Any feedback or comments are welcome via email: andrew.mcelhinney2@nhs.scot or alex.defranco@phs.scot You can subscribe to the SNUG podcast on the following platforms: SNUG podcast on Apple podcasts    SNUG podcast on Google podcasts   SNUG podcast on Spotify