Ep. 102 - Operationalizing Process and AI for Real Sales Impact with Paul Fuller

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Selling the Cloud

Mark Petruzzi, KK Anderson, Paul Melchiorre

103 episodes

2 days ago

Selling the Cloud delves into the stories of C-suite veterans in Sales, Marketing, Customer Success, and RevOps, revealing the secrets behind building successful SaaS empires. Each episode features seasoned leaders who walk through their career journeys, sharing the wins and lessons learned along the way. From mastering customer acquisition to leveraging AI-powered marketing and sales strategies, our guests provide actionable insights for driving growth and business success in the B2B SaaS space.

Guided by a powerhouse team of co-hosts, including Mark Petruzzi, Paul Melchiorre, and Kristin "KK" Anderson, Selling the Cloud offers a front-row seat to the evolving world of Go-To-Market strategies. This podcast extends the insights from the best-selling books "Selling the Cloud" and "Data and Diagnosis-driven Selling", co-authored by Mark Petruzzi and Paul Melchiorre, making it your go-to source for the latest trends and practical tips in SaaS excellence.

All content for Selling the Cloud is the property of Mark Petruzzi, KK Anderson, Paul Melchiorre and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Technology,

Business

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Ep. 102 - Operationalizing Process and AI for Real Sales Impact with Paul Fuller – Part 1

Selling the Cloud

22 minutes 52 seconds

1 week ago

Ep. 102 - Operationalizing Process and AI for Real Sales Impact with Paul Fuller – Part 1

In this episode of Selling the Cloud, Paul Fuller, Chief Revenue Officer at Membrane, joins KK Anderson and Mark Petruzzi to reframe how revenue teams win in complex, multi-stakeholder deals. Paul explains why many orgs over index on apps and one-off skills while under investing in operating rhythms, leadership habits, and relationship-driven execution. He introduces the idea of real intelligence as the who and why that guide the how, and shows how process plus AI inside the workflow can coach managers, focus reps, and change what happens every Monday morning. What You’ll Learn:Defining real intelligence: moving beyond tools to leadership, service, and wayfindingBuilding operating rhythms: weekly coaching, clean pipelines, and a cadence of accountabilityEmbedding insights in the workflow: checklists that coach, not just boxes to tickActivating AI where it matters: individualized multi-stakeholder follow ups and manager signalsProving what boards fund: focusing on measurable behaviors that move win rate and cycle timeKey Topics:Systems over one-off training for durable behavior changeProcess plus AI to guide day-to-day actions in CRMCoaching frameworks that reinforce who, why, then howMulti-threading effectively and right-sizing stakeholder engagementFrom performative pipeline calls to meaningful operating reviewsGuest Spotlight: Paul Fuller Paul is the Chief Revenue Officer at Membrane. He helps complex sales organizations operationalize process, coaching, and buyer-centric execution so managers can coach and reps can execute without bouncing across tools. Resources & Mentions:Fathom and Gong for call capture and summarizationMembrane workflow checklists and coaching cadenceWINS framework for servant leadership based sellingBooks: The Greatest Sales Question Ever Asked by Brent Long; A Mind for Sales by Mark Hunter; The Speed of Trust by Stephen M. R. CoveyLeader to follow: Matt Green of Sales Assembly🎧 Listen now and follow Selling the Cloud for more GTM insights from enterprise operators and CROs. Subscribe wherever you get your podcasts. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.