🎙 Episode 6: Elevating Customer Experience in the Charity Sector with Beth Gallichan
In this episode of the Shine on CX Show, we chat with Beth Gallichan, former CEO of the Association of Charities in Jersey and founder of Bethspoke Charity Development, about the unique challenges charities face in delivering exceptional customer experiences.
Beth shares her insights on how charities can balance limited resources while ensuring that donors, beneficiaries, and supporters feel valued. She emphasizes the importance of measuring impact beyond fundraising and effectively communicating this to donors, while also discussing how to understand the motivations of different stakeholders and tailor approaches to meet their needs.
Beth highlights the need for more training and collaboration in the sector to build expertise and drive sustainability. As a "charity experience activator," she advocates for using private-sector customer experience strategies to improve engagement.
Whether you're a charity leader, supporter, or passionate about customer experience, this episode offers valuable insights into elevating service and making a lasting impact on the island's economy.
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CONTACT BETH
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FOLLOW CLAIRE https://claireboscq.com/podcast-shine-on-cx-show/
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