Each week, Leticia mixes up a custom drink for her guest — a bartender, chef, server, manager, or nightlife insider — and gets them to spill their wildest, rawest, and most unfiltered stories from the hospitality industry. From insane customer encounters and workplace drama to scandalous hookups and heartfelt moments, nothing is off-limits once the drinks start flowing. If you’ve ever worked in the service industry — or just love hearing the juicy, behind-the-scenes secrets of bar and restaurant life — this podcast is your new guilty pleasure.
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Each week, Leticia mixes up a custom drink for her guest — a bartender, chef, server, manager, or nightlife insider — and gets them to spill their wildest, rawest, and most unfiltered stories from the hospitality industry. From insane customer encounters and workplace drama to scandalous hookups and heartfelt moments, nothing is off-limits once the drinks start flowing. If you’ve ever worked in the service industry — or just love hearing the juicy, behind-the-scenes secrets of bar and restaurant life — this podcast is your new guilty pleasure.
Kelsey joins Sips & Secrets to talk about the everyday restaurant moments that drive servers absolutely crazy. From customers who don’t know what they ordered, to people who refuse to move when hot plates are burning your hands, to tables with zero awareness of the space around them — this episode is painfully relatable if you’ve ever worked in food service.
We break down the unspoken rules customers never seem to understand, the stress servers deal with every shift, and the moments that test your patience more than anything else in the industry.
If you’ve ever waited tables, bartended, hosted, or worked in a restaurant — this one’s for you.
🍸 New episodes of Sips & Secrets every week
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Connect with Leticia Duarte:
TikTok: https://www.tiktok.com/@sipssecrets.w.let
Instagram: https://www.instagram.com/sips.and.secrets/?igsh=dndrYTRyczU0bXNl#
Watch on YouTube: www.youtube.com/@LeticiaDuartect
Watch on Spotify: https://open.spotify.com/show/28lCiWPFaDXSDEC1y5wHSp
Listen on Apple: https://podcasts.apple.com/us/podcast/sips-secrets-with-leticia-duarte/id1828236650
Timestamps:
00:00 Restaurant Chaos Begins — Burnt Out, Busy, and Understaffed
00:25 After the Shift: Tip Pooling, Exhaustion & Real Talk
01:45 Small Restaurant Team, Big Takeout Rush
03:40 Large Parties, Steak Temps & Server Nightmares
05:00 Hot Plates, Crowded Tables & Rude Guests
07:41 The Most Annoying Customer Behaviors
09:45 Awkward Interactions With Young Customers
11:06 Creepy Customer Stories From the Floor
13:48 Getting Hit On While Working in a Restaurant
15:29 Accents, Identity & Navigating Cultural Spaces
19:09 Growing Up Mixed & Trying to Fit In
22:41 Old Tech vs New Tech — Phones, iPods & Durability Tests
27:02 Tech Nostalgia vs Modern Convenience
29:07 The Future of Tech & Social Media Addiction
32:43 Is the Metaverse the End of Smartphones?
35:46 How Technology Is Changing Social Skills
39:14 Isolation, Overstimulation & Social Media’s Dark Side
43:28 Cultural Differences, Communication & Family Values
47:45 The Reality of American Life — Hustle, Costs & Burnout
54:41 Hospital Bills, Medical Debt & Fighting Insurance
01:00:25 Why Health Insurance Is Broken for Young Workers
01:05:14 The American Dream vs Reality Abroad
01:09:27 Life Lessons You Only Learn Working in Restaurants
01:12:57 Restaurant Etiquette & What Guests Do Wrong
01:17:02 Mistakes, Hustle & Teamwork in Hospitality
01:22:23 Managing Chaos in a High-Stress Workplace
01:26:01 Why Strong Teams Matter in Restaurants
01:29:13 Sacrifices, Cash Tips & Surviving the Industry
01:32:17 Gratitude, Growth & Final Reflections
Sips & Secrets with Leticia Duarte
Each week, Leticia mixes up a custom drink for her guest — a bartender, chef, server, manager, or nightlife insider — and gets them to spill their wildest, rawest, and most unfiltered stories from the hospitality industry. From insane customer encounters and workplace drama to scandalous hookups and heartfelt moments, nothing is off-limits once the drinks start flowing. If you’ve ever worked in the service industry — or just love hearing the juicy, behind-the-scenes secrets of bar and restaurant life — this podcast is your new guilty pleasure.
