Mike, Brook and A'marri talk about managing, leadership and the Cleveland Browns. There is irony in the statement from Kevin Stefanski's first press conference as The Browns coach, "Personality is welcome, production is required." as all we see is platitudes and "personality" in the Browns organization and no production. There is plenty to learn from this as the owner of a small business from how to confront bad attitudes and performance, addition by subtraction, walking the talk as a manager...
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Mike, Brook and A'marri talk about managing, leadership and the Cleveland Browns. There is irony in the statement from Kevin Stefanski's first press conference as The Browns coach, "Personality is welcome, production is required." as all we see is platitudes and "personality" in the Browns organization and no production. There is plenty to learn from this as the owner of a small business from how to confront bad attitudes and performance, addition by subtraction, walking the talk as a manager...
Mike, Brook and A'marri talk about collections and problem customers. How do you collect the money owed to you? When to do a deposit or a prepay? How to make sure you don't run into the same problems with the same customers. 1:15 Mike kicks off the discussion on unpaid bills, asking Brook how to handle clients who don’t pay. 2:15 Brook shares prevention tactics like deposits, credit cards on file, and liens to secure payment. 4:00 A’marri emphasizes profiling customers and requiring upfront p...
Small Business Confidential
Mike, Brook and A'marri talk about managing, leadership and the Cleveland Browns. There is irony in the statement from Kevin Stefanski's first press conference as The Browns coach, "Personality is welcome, production is required." as all we see is platitudes and "personality" in the Browns organization and no production. There is plenty to learn from this as the owner of a small business from how to confront bad attitudes and performance, addition by subtraction, walking the talk as a manager...
