In this episode of Small Business Pivots, Michael Morrison sits down with Francis Flair (Flair Consulting Group) to break down client retention systems and why customer experience is the #1 revenue multiplier for scaling businesses. Francis shares his journey from Ghana, West Africa to building a consulting firm that helps service-based and scaling companies improve customer experience, employee experience, and retention—because “for every client you keep, it’s a competitor you beat.” You’ll ...
All content for Small Business Pivots is the property of Michael Morrison and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode of Small Business Pivots, Michael Morrison sits down with Francis Flair (Flair Consulting Group) to break down client retention systems and why customer experience is the #1 revenue multiplier for scaling businesses. Francis shares his journey from Ghana, West Africa to building a consulting firm that helps service-based and scaling companies improve customer experience, employee experience, and retention—because “for every client you keep, it’s a competitor you beat.” You’ll ...
Mindset, Systems, and Sales: SPRUCTIS Playbook for Small Businesses | Leigh Angman
Small Business Pivots
46 minutes
3 months ago
Mindset, Systems, and Sales: SPRUCTIS Playbook for Small Businesses | Leigh Angman
Send us a text What if your business decisions weren’t based on gut feelings or bank balances—but on clear daily insight? In this episode of Small Business Pivots, entrepreneur Leigh Angman introduces the SPRUCTIS Framework—eight pillars (systems, processes, redundancy, urgency, communication, technology, integrity, and sales) designed to help small and medium-sized businesses turn insight into action. Leigh shares: How he transformed a struggling restaurant into a $6M operation using simple ...
Small Business Pivots
In this episode of Small Business Pivots, Michael Morrison sits down with Francis Flair (Flair Consulting Group) to break down client retention systems and why customer experience is the #1 revenue multiplier for scaling businesses. Francis shares his journey from Ghana, West Africa to building a consulting firm that helps service-based and scaling companies improve customer experience, employee experience, and retention—because “for every client you keep, it’s a competitor you beat.” You’ll ...
