In this episode of Small Business Pivots, Michael Morrison sits down with Francis Flair (Flair Consulting Group) to break down client retention systems and why customer experience is the #1 revenue multiplier for scaling businesses. Francis shares his journey from Ghana, West Africa to building a consulting firm that helps service-based and scaling companies improve customer experience, employee experience, and retention—because “for every client you keep, it’s a competitor you beat.” You’ll ...
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In this episode of Small Business Pivots, Michael Morrison sits down with Francis Flair (Flair Consulting Group) to break down client retention systems and why customer experience is the #1 revenue multiplier for scaling businesses. Francis shares his journey from Ghana, West Africa to building a consulting firm that helps service-based and scaling companies improve customer experience, employee experience, and retention—because “for every client you keep, it’s a competitor you beat.” You’ll ...
Scaling a Small Business Without Losing Your Freedom | Adrienne Wilkerson
Small Business Pivots
57 minutes
3 months ago
Scaling a Small Business Without Losing Your Freedom | Adrienne Wilkerson
Send us a text What does it really take to grow a small business from two people in a tiny Alaska office to a 30-person, multi-state digital marketing agency? In this episode of Small Business Pivots, host Michael Morrison interviews Adrienne Wilkerson, co-founder and CEO of Beacon Media + Marketing, a nationwide digital agency specializing in mental health and addiction recovery marketing. Adrienne opens up about the struggles of entrepreneurship—burnout, hiring mistakes, and control issues—...
Small Business Pivots
In this episode of Small Business Pivots, Michael Morrison sits down with Francis Flair (Flair Consulting Group) to break down client retention systems and why customer experience is the #1 revenue multiplier for scaling businesses. Francis shares his journey from Ghana, West Africa to building a consulting firm that helps service-based and scaling companies improve customer experience, employee experience, and retention—because “for every client you keep, it’s a competitor you beat.” You’ll ...
