Welcome to this week's episode of "Small Things Make a Big Difference," where we dive into the enchanting world of Merlin Entertainments with this exclusive conversation with Cassie Fairclough, the General Manager of Merlin's Phoenix attractions, and Alec Posta from the LEGO Master Model Builder workshop.
Cassie shares her management journey – the transition from peer to manager and embracing an "all for one", collaborative mentality within her team.
Alec gives us a peek behind the curtain of the LEGO Master Model Builder workshop. He highlights the significance of keeping the end goal in mind – creating joy, excitement, and enthusiasm for visitors.
They both talk about how using mistakes as learning opportunities has been crucial in their personal growth and leadership style and how maintaining a focus on guest experience shapes their decision-making and drives innovation in their respective roles.
You can also watch along with this episode, and I urge you to marvel in Alec's creations.
https://vimeo.com/1029675269/3edf625d8e?share=copy
Follow Alec here
https://www.tiktok.com/@masterbuilder_alec?lang=en
https://www.youtube.com/@masterbuilderalec
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