Ever notice how when corporate giants go to war, they suddenly discover their deep concern for "customers" and "fairness"? This week on Smart in Public, the Katies dissect the Disney vs. Google/YouTube TV standoff and spoiler alert: neither company gives a damn about you. What they do care about? Leverage, market control, and making sure you think they're the good guys while they battle for billions. Most coverage of corporate disputes treats them like sports rivalries—pick a side...
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Ever notice how when corporate giants go to war, they suddenly discover their deep concern for "customers" and "fairness"? This week on Smart in Public, the Katies dissect the Disney vs. Google/YouTube TV standoff and spoiler alert: neither company gives a damn about you. What they do care about? Leverage, market control, and making sure you think they're the good guys while they battle for billions. Most coverage of corporate disputes treats them like sports rivalries—pick a side...
Expectations, customer service, and your CEO could be causing a comms disconnect trifecta
Smart in Public
43 minutes
4 months ago
Expectations, customer service, and your CEO could be causing a comms disconnect trifecta
In this week's episode of the Smart and Public podcast, the Katies dig into the crisis recently faced by Qantas, Australia's most well-known national airline, following a significant data breach earlier this month. Hot topics were the implications of the breach on customer trust and loyalty, the challenges of crisis communication in today's instant-info digital age, and the importance of CEO messaging and transparency in rebuilding brand reputation. A use case that we touched on was the...
Smart in Public
Ever notice how when corporate giants go to war, they suddenly discover their deep concern for "customers" and "fairness"? This week on Smart in Public, the Katies dissect the Disney vs. Google/YouTube TV standoff and spoiler alert: neither company gives a damn about you. What they do care about? Leverage, market control, and making sure you think they're the good guys while they battle for billions. Most coverage of corporate disputes treats them like sports rivalries—pick a side...
