In this season’s first episode of Smidgen of Proof, host Christopher Donaleski sits down with Camila Ferreira, a global customer experience leader who’s lived in six countries, led international teams, and ran Uber Eats operations during the pandemic.

Together, they explore what it really means to “serve first” in business—how speaking your client’s language builds trust, why finance and CX are two sides of the same coin, and how data and empathy must coexist for real leadership to emerge.

Camila shares powerful stories from her career, from transitioning out of finance to leading CX transformations at scale, and reveals why most companies never make it across the bridge between what they say and what customers actually feel.

This conversation dives deep into courage, leadership, and decision-making with only a smidgen of proof.

Key themes:

• Seeing the world through your customer’s eyes

• The bridge between finance and customer experience

• How fear and courage shape leadership decisions

• Why authentic connection can’t be automated—even by AI

• Building trust before technology