Imagine your entire business turned upside down overnight. The COVID-19 pandemic hit the hospitality industry like a storm, throwing everything into chaos. Guests and staff suddenly faced unprecedented challenges, and businesses had to pivot, innovate, and find new ways to stay afloat. It was a time of fear, uncertainty, and intense pressure. But here's the truth: while the pandemic was a one-of-a-kind event, it won’t be the last time any of us face massive disruptions. Every business, at some point, will encounter hurdles that demand resilience and creative solutions. So, what do you do when your back's against the wall? How do you turn a crisis into an opportunity for growth? Our guest today, Mike Scott, knows exactly how. As the Managing Director of Potters Resorts, Mike led his team through the storm with remarkable innovation and determination. Not only did they weather the pandemic, but they also opened their second fully inclusive resort after 102 years—a move that earned them accolades for resilience and innovation. Social Pulse Podcast host Mike Allton asked Mike Scott about: 🟣Strategic Leadership: Insights into navigating a business through a crisis with clear communication and strategic planning. 🟣Innovative Solutions: Examples of creative and effective solutions that turned challenges into opportunities. 🟣Growth Amidst Adversity: Lessons on leveraging adversity for business growth and achieving excellence. Learn more about Mike Scott Connect with Mike Scott on LinkedIn Connect with Mike Scott on Twitter Resources & Brands mentioned in this episode 💜 Potters Resorts Learn more about Agorapulse with a free demo 🧡 Tyler Anderson  Casual Fridays John Potter Mailchimp Norfolk Accident Rescue Service Slack Google Docs Google Sheets Zoom  Potter's Resorts received awards for resilience and innovation  Potters Resorts Community Potters Resorts Facebook page  Show Notes & Transcript: https://www.agorapulse.com/blog/how-to-turn-a-crisis-into-a-growth-opportunity Brought to you by Agorapulse: the #1 rated social media management solution. Produced and Hosted by Mike Allton, Head of Strategic Partnerships at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.