Solutions for Customers - The Sales Engineering & Customer Success Podcast
Gary Sloper
16 episodes
5 months ago
This week we talk about CenturyLink changing to Lumen and welcome our guest, Jay Hanley from Thrive. Jay is a seasoned Solution Architect and it was awesome to host him on the show. Jay covers his background which began in Finance & Economics...nothing to do with Tech. We're talking numbers, graphs, supply and demand all of the subjects many of us avoided so we could take a programming class, ha! In all seriousness, his background in business lends itself well when solving c...
All content for Solutions for Customers - The Sales Engineering & Customer Success Podcast is the property of Gary Sloper and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
This week we talk about CenturyLink changing to Lumen and welcome our guest, Jay Hanley from Thrive. Jay is a seasoned Solution Architect and it was awesome to host him on the show. Jay covers his background which began in Finance & Economics...nothing to do with Tech. We're talking numbers, graphs, supply and demand all of the subjects many of us avoided so we could take a programming class, ha! In all seriousness, his background in business lends itself well when solving c...
Customer Success setting the record straight on Churn
Solutions for Customers - The Sales Engineering & Customer Success Podcast
41 minutes
6 years ago
Customer Success setting the record straight on Churn
This week we shift back to the world of Customer Success where we begin to carve out future episodes on metrics. The first and often only metric which comes to mind in Customer Success is Churn. Unfortunately, many professionals use the “Churn” metric in Customer Success interchangeably and sometimes forget to parse out variables in the business. It’s also NOT the only metric used in the Customer Success organization, however, we’ll start here first. Chu...
Solutions for Customers - The Sales Engineering & Customer Success Podcast
This week we talk about CenturyLink changing to Lumen and welcome our guest, Jay Hanley from Thrive. Jay is a seasoned Solution Architect and it was awesome to host him on the show. Jay covers his background which began in Finance & Economics...nothing to do with Tech. We're talking numbers, graphs, supply and demand all of the subjects many of us avoided so we could take a programming class, ha! In all seriousness, his background in business lends itself well when solving c...
