Speechless: Lessons From the Frontlines of Customer Experience
Matthew Storm
4 episodes
1 day ago
From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse.
Join CX expert Matthew Storm as he interviews contact center changemakers.
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From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse.
Join CX expert Matthew Storm as he interviews contact center changemakers.
One Call Doesn’t Make a Trend: Lessons in Listening from Roger Lee
Speechless: Lessons From the Frontlines of Customer Experience
29 minutes
1 month ago
One Call Doesn’t Make a Trend: Lessons in Listening from Roger Lee
Speechless: Lessons From the Frontlines of Customer Experience
From brilliant customer experience breakthroughs to unbelievable service fails, Speechless dives into the real stories behind how businesses treat people—and how people remember them. Each episode, we explore the human and AI-driven moments that make customer experiences unforgettable—for better or worse.
Join CX expert Matthew Storm as he interviews contact center changemakers.
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