Most business owners don’t think they need a contract… until something goes wrong. In Episode 52 of Start It or Scrap It, Mike and Gummi break down why contracts aren’t about being “formal” or “corporate” — they’re about clarity, protection, and survival. We cover: - Why verbal agreements fail when things get tense - The real cost of “we’re cool, we don’t need paperwork” - How contracts protect both sides - The difference between trust and documentation - Why contracts actually make relati...
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Most business owners don’t think they need a contract… until something goes wrong. In Episode 52 of Start It or Scrap It, Mike and Gummi break down why contracts aren’t about being “formal” or “corporate” — they’re about clarity, protection, and survival. We cover: - Why verbal agreements fail when things get tense - The real cost of “we’re cool, we don’t need paperwork” - How contracts protect both sides - The difference between trust and documentation - Why contracts actually make relati...
How to Deal with Rude Customers (Without Losing Your Mind) | Ep. 48 | Start It or Scrap It Podcast
Start It or Scrap It
1 hour 2 minutes
1 month ago
How to Deal with Rude Customers (Without Losing Your Mind) | Ep. 48 | Start It or Scrap It Podcast
Every business owner has dealt with that customer — the one who emails angrily on a Friday, demands instant responses, or expects Amazon-level service from a small team. In this episode, Mike & Gummi dive into how to set boundaries, train your customers, and protect your sanity while keeping your business running smoothly. They also take questions from TikTok and Reddit, including: - How to market local physical businesses on a budget - Whether “Every Door Direct Mail” (EDDM) is worth ...
Start It or Scrap It
Most business owners don’t think they need a contract… until something goes wrong. In Episode 52 of Start It or Scrap It, Mike and Gummi break down why contracts aren’t about being “formal” or “corporate” — they’re about clarity, protection, and survival. We cover: - Why verbal agreements fail when things get tense - The real cost of “we’re cool, we don’t need paperwork” - How contracts protect both sides - The difference between trust and documentation - Why contracts actually make relati...
