Have a marketing question? Text it here! If you’ve ever wondered why families walk your community and then say “This is nice,” and never come back… Then, this episode is going to change the game for you. Today, we’re breaking down the Visit Experience (not the “tour.”) Because families don’t tour homes…they visit them. And the moment you shift your language, your energy shifts too. Inside this episode, I walk you through how to stand out instantly, personalize every interaction, and turn a si...
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Have a marketing question? Text it here! If you’ve ever wondered why families walk your community and then say “This is nice,” and never come back… Then, this episode is going to change the game for you. Today, we’re breaking down the Visit Experience (not the “tour.”) Because families don’t tour homes…they visit them. And the moment you shift your language, your energy shifts too. Inside this episode, I walk you through how to stand out instantly, personalize every interaction, and turn a si...
The Move In Day Experience: Let's Get It Right - Day 6
Start With Occupancy
53 minutes
7 months ago
The Move In Day Experience: Let's Get It Right - Day 6
Have a marketing question? Text it here! What if the reason you're not getting more referrals or better retention isn’t your marketing… but your move-in process? In this episode, I’m going all in on something that doesn’t get talked about enough. It is how your staff sets the tone for every new resident’s experience and why the first 24 hours can either reinforce trust or break it completely. If you've ever: Felt like your caregivers “just don’t get it”Lost a move-in after everything lo...
Start With Occupancy
Have a marketing question? Text it here! If you’ve ever wondered why families walk your community and then say “This is nice,” and never come back… Then, this episode is going to change the game for you. Today, we’re breaking down the Visit Experience (not the “tour.”) Because families don’t tour homes…they visit them. And the moment you shift your language, your energy shifts too. Inside this episode, I walk you through how to stand out instantly, personalize every interaction, and turn a si...
