State of AI: 100 Ways Generative AI Is Transforming Contact Centers

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State of AI

Ali Mehedi

23 episodes

1 week ago

Stay ahead in the fast-evolving world of Artificial Intelligence with State of AI, the podcast that explores how AI is reshaping enterprises and society. Each week, we delve into groundbreaking innovations, real-world applications, ethical dilemmas, and the societal impact of AI. From enterprise solutions to cultural shifts, we bring you expert insights, industry trends, and thought-provoking discussions. Perfect for business leaders, tech enthusiasts, and curious minds looking to understand the future of AI.

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State of AI: 100 Ways Generative AI Is Transforming Contact Centers

State of AI

27 minutes 19 seconds

1 month ago

State of AI: 100 Ways Generative AI Is Transforming Contact Centers

In this episode of State of AI, we explore ASAPP’s comprehensive eBook “100 Generative AI Use Cases for Contact Centers” — a deep dive into how large language models are driving measurable automation across industries. From insurance and finance to healthcare, retail, and telecom, we unpack the real-world ways generative AI agents are reshaping customer experience and operational efficiency.

Learn how AI-powered contact centers are slashing handle times, improving compliance, and boosting customer satisfaction. We discuss:

How Generative AI Agents integrate with enterprise APIs to act, reason, and collaborate with humans.
The top high-impact use cases in healthcare, travel, telecom, and financial services.
Real deployment timelines — from 2-week quick wins to complex multi-month rollouts.
Key value drivers: efficiency gains, CSAT improvement, cost reduction, and revenue growth.
The evolving regulatory and compliance landscape shaping enterprise AI adoption.

This episode breaks down what every enterprise leader, CX executive, and AI strategist needs to know about deploying generative AI responsibly — and profitably — in mission-critical environments.