When it comes to leadership, efficiency isn’t always the goal—especially if it means leaving people out of the process. In this episode, CNN Hero and Sleep in Heavenly Peace founder Luke Mickelson shares how “inefficiency by design” became a powerful strategy for building both beds and belonging. We explore what it means to lead through service, why volunteer experience matters as much as the mission, and how to turn purpose into action—one meaningful step at a time. Resources: S...