Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.
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Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.
This Founder Bet On AI 11 Years Ago – Now The Industry Is Catching Up
Suite Success: Masters of Hospitality
56 minutes
3 weeks ago
This Founder Bet On AI 11 Years Ago – Now The Industry Is Catching Up
On this episode of Suite Success, host Katie Cline welcomes Richie Khandelwal, Co-Founder of PriceLabs, the dynamic pricing and revenue management platform transforming how short-term rentals and independent hotels optimize revenue.
Long before AI became mainstream, Richie was already building an AI-driven product to solve one of the most persistent challenges in hospitality: how to price intelligently, dynamically, and with confidence.
Across their conversation, Richie shares the story behind PriceLabs, from a spare bedroom in Chicago to a tool used across thousands of markets worldwide. He discusses the early days of dynamic pricing in STRs, why the industry lagged behind airlines and hotels, and the technological shifts that finally made advanced pricing possible for everyday operators.
Listeners will learn:
How Richie’s global background shaped his philosophy on personalization and hospitality
The origin story of PriceLabs and why “AI” had to be removed from the company’s early messaging
How PriceLabs thinks about the balance between automation and human intuition
The three characteristics Richie believes every hospitality entrepreneur needs
Why failure is often the clearest indicator that someone is finally operating at their full potential
This episode offers an inside look at the future of revenue management, the evolving role of AI in hospitality, and the mindset required to build something that lasts.
Connect with Richie:
Richie's LinkedIn: https://www.linkedin.com/in/richiekhandelwal/
Links:
Apple Podcasts - Link
Spotify - Link
Suite Success Website - Link
Connect with Katie
Suite Success: Masters of Hospitality
Welcome to Suite Success: Masters of Hospitality, a Skift Podcast, where we unlock the secrets behind the world's most successful hotel and hospitality brands. Hosted by industry expert Katie Cline, each episode features exclusive interviews with top executives, seasoned leaders, and trailblazing innovators in the hospitality world. Together, they reveal the strategies that drive guest loyalty, enhance customer experiences, and set their brands apart in a competitive market. Whether you’re a seasoned hospitality professional or aspiring to break into the industry, Katie will distill each conversation into actionable steps that you can implement in your own business. Tune in weekly to elevate your hospitality game and achieve your own 'suite' success.
