Get ready for one of the most practical and entertaining lessons in leadership you’ll hear this week.
You can train your team how to do every task, but if you don’t teach them the proper sequence, you’re setting them up to fail.
Ben Walters shows why sequencing is one of the most overlooked parts of employee training. From making lattes to cleaning restrooms to managing restaurant orders, Ben explains how small changes in the order tasks are completed can dramatically improve results, morale, and retention.
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Chapters:
00:00 – Sequencing matters in everything
01:00 – The latte example: same ingredients, different outcomes
03:30 – Training without order leads to chaos
04:30 – The restaurant story: cooking vs timing
07:00 – Why customers complain when sequencing fails
09:00 – The restroom example: the “gross” cost of bad sequencing
11:00 – When good employees quit over poor systems
12:00 – Teach the order, not just the task
12:50 – Wrapping up: boosting retention through smarter onboarding
Disclaimer:
The information in this podcast is for educational and informational purposes only and should not be considered medical, mental health, financial, legal, or professional advice. Guest opinions are their own. Always consult with a qualified professional before making medical, health, business, investment, legal, or personal decisions.