Ep. 34: Return of the podcast: A sit down with SentiSum [Feat. Bryony Mulkern, Community Manager and Sharad Khandelwal, CEO at SentiSum]

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Support Insights Podcast | CX & Customer Support Podcast by SentiSum

SentiSum

54 episodes

1 week ago

We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has. In each episode, we hear how our guests have achieved big wins and overcome adversity to deliver great customer service and CX—with a focus on how-to strategies you can use to overcome your biggest challenges, too.

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How To

Education

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Ep. 34: Return of the podcast: A sit down with SentiSum [Feat. Bryony Mulkern, Community Manager and Sharad Khandelwal, CEO at SentiSum]

Support Insights Podcast | CX & Customer Support Podcast by SentiSum

11 minutes 9 seconds

3 years ago

Ep. 34: Return of the podcast: A sit down with SentiSum [Feat. Bryony Mulkern, Community Manager and Sharad Khandelwal, CEO at SentiSum]

Subscribe to our newsletter at https://www.sentisum.com/resources/support-insights

The podcast is back!

In today's episode we introduce new host and Community Manager at SentiSum, Bryony Mulkern in a sit down with Co-Founder and CEO, Sharad Khandelwal.

We discuss the motivations that brought Sharad to develop SentiSum and the different approaches we've seen towards customer support in our own journeys.

Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com