In today's episode of the Support Insights Podcast we talk to Valeria Kast, Head of Merchant Support at Printify about how she's increased CSAT to 94% (and kept it there!) and drastically reduced first response times in support. 

Having joined Printify during the pandemic, Valeria has spent the last 2 years creating specialised support structures and hiring procedures that have sewn fantastic results.  

Valeria talks us through how her approach of specialised support teams has enabled a massive reduction in first response times from 24 hours to under 1 minutes on live chat, as well as response time reductions across the board on other channels. 

Watch the episode to find out the steps you can take to improve CSAT and reduce response times in your business.

Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com