Everyone makes mistakes, even super managers and team leads. It’s how we handle those mistakes that set good managers apart from the not-so-good ones. On this episode, we’ll look at the idea that “Regardless of seniority, every good manager will admit mistakes and not hide them.” Subscribe: iTunes | Android | RSS | Overcast Notes and Links Conner Burt Lessonly The 5 Whys Process We Use to Understand the Root of Any Problem Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.