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A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.
It’s rarely a good idea to bottle up all the knowledge you have that makes you a great manager. But how do we make sure others on our team are ready to step into our shoes? On this episode, we’ll talk about the idea that “Regardless of seniority, every good manager trains their replacement.” Subscribe: iTunes | Android | RSS | Overcast Notes and Links Firing Myself, Again HEADWAY: A Practical Guide to Running One-On-Ones for Humans What We Got Wrong About Self-Management: Embracing Natural Hierarchy at Work Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.
Support Ops Hangouts
A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.
