With support teams, our empathy often creates a culture of nice where it can be tough to have candid discussions. We hold our opinions back rather than risk being confrontational. But a good manager will create a culture that encourages candor and open discussions. On this episode, we’ll fill in the blank with “Regardless of seniority, every good manager actively seeks out feedback from their team.” Subscribe: iTunes | Android | RSS | Overcast Notes and Links Nick Francis Help Scout Kill the Culture of “Nice” a16z Podcast: Giving and Getting Feedback — for Bosses and Employees Radical Candor — The Surprising Secret to Being a Good Boss The Five Dysfunctions of a Team The 6 Exercises We’re Doing to Help With Artificial Harmony Libby Loomio Suffering from Busyness? Create More Yutori In Your Work Eager Labs Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.