It’s a new series from your favorite support crew! When a customer signs up for your product, you want to give them the best onboarding experience possible. With this series, we’ll take a look at best practices and ideas for helping every customer learn your product and convert to a paying customer. For this episode, we’ll take a look at personalized messages to new customers. While this often takes the form of some welcome email, there’s other things you can do too. Subscribe: iTunes | Android | RSS | Overcast Notes and Links Alison Groves – Twitter | Instagram How we send onboarding welcome videos at Highrise Drip campaigns — How we do them differently at Highrise Highrise Bonjoro Pressable Find your next job with a company that values support and support professionals. Intro Music – “Happy Rock” from Bensound If you enjoyed this episode, Tweet about it or share some love with a review.